Forum Problems Installing LAMS: Re: 'author' does not open

Hmm, this sort of problem can be hard to determine, so I'll ask a few questions. Sorry if they sound dumb, just trying to track down all possibilities.

** By "demo" you mean you are using the http://demo.lamscommunity.org/ server? If so, what is your login? Then we can check the logs and see what is the last call we got from your browser.

** If you have installed the Flash player, I assume you installed Flash 9? Do you know the exact version (you can get it by going to http://www.macromedia.com/software/flash/about/) - we've had a number of mysterious problems with Flash Player 9,0,16,0.

** Are you on Linux, Mac or Windows? Firefox or IE?

** You are using English? ie you haven't changed to another language? If the translation file for authoring is missing that will cause the authoring client to hang on loading. I thought we had files for all the languages but maybe we've missed one.

** Occasionally my Flash setup gets itself really confused and I have to clear my Flash cache area. I've never seen this on a "normal" user's PC - as a developer I tend to do weird things and I've always put it down to that. But its worth a try.

Assuming you are in Windows (we've only seen it in Windows)

*  Go to Windows Explorer and find "Documents and Settings\<your windows username>\Application Data\Macromedia\Flash Player\#SharedObjects\<alphanumeric string>\#demo.lamscommunity.org
* Delete any files found in the folder.
* In your browser, clear the browser cache and close the browser.
* Restart your PC.

Fiona

Posted by Fiona Malikoff